

- Excellent
- Trustpilot
24/7 Towing Services in Chilliwack and Surrounding Areas
Your Local Experts for Emergency Towing and Roadside Assistance

- Excellent
Frequently Asked Questions
Your Guide to Our Towing, Roadside, and Auto Repair Services



Our services
Frequently Asked Questions
Your Guide to Our Towing, Roadside, and Auto Repair Services
- Fast Response
- Affordable
- Local Experts
Towing Services
What types of vehicles can you tow?
We operate a versatile fleet capable of towing a wide range of vehicles, including passenger cars, sedans, SUVs, minivans, light-duty trucks, motorcycles, and RVs.
Do you offer 24/7 emergency towing?
Yes, absolutely. We know that vehicle emergencies can happen at any time, which is why our towing services are available 24 hours a day, 7 days a week, 365 days a year, including holidays.
What is your average response time for a tow?
Our response time varies based on your location, traffic, and weather conditions. However, thanks to our local dispatch and knowledge of the Fraser Valley, we typically arrive within 30-45 minutes for most calls in our primary service areas.
Can you provide long-distance towing?
Yes, we offer both local and long-distance towing services. We can safely transport your vehicle from our service area to any destination you require, whether it’s another city or province. Please call us for a custom quote.
What information do I need to provide when I call for a tow?
To help us respond quickly, please have the following information ready: your precise location (address, cross-streets, or landmarks), the make and model of your vehicle, the nature of the problem, and the destination for your vehicle.
Is my vehicle insured during the tow?
Yes, your vehicle is fully covered by our comprehensive insurance policy from the moment it is in our care until it is safely delivered to your chosen destination.
Do you specialize in motorcycle towing?
Yes, we have specialized equipment and trained operators to ensure your motorcycle is towed safely and securely without any damage.
Can you tow RVs and other large recreational vehicles?
Yes, our fleet includes trucks capable of towing RVs, campers, and other large recreational vehicles. Please provide the vehicle’s size and weight when you call so we can dispatch the appropriate truck.
What happens if my car is in an accident?
We provide professional accident recovery services. We work with local law enforcement to safely clear the scene and can tow your vehicle to a collision repair center, your home, or a storage facility.
How do you handle specialty or luxury vehicles?
We use flatbed tow trucks and special tie-down procedures for luxury, classic, and high-value vehicles to ensure they are transported with the highest level of care and without any risk of damage.
Roadside Assistance
What services are included in your roadside assistance?
Our roadside assistance includes battery jump-starts, flat tire changes, car lockout services, and emergency fuel delivery. Our goal is to resolve your issue on-site and get you back on the road.
How quickly can you get to me for roadside assistance?
We prioritize roadside assistance calls to minimize your wait time. Our response is typically very fast, often arriving in 30 minutes or less within our core service areas.
What if my battery is completely dead? Can you replace it?
Yes. While we always start with a jump-start, if your battery has failed and cannot hold a charge, we can deliver and install a new, high-quality battery for you on the spot.
What if I don't have a spare tire?
If you have a flat tire but no functional spare, we can tow your vehicle to the nearest tire shop or a location of your choice for repair or replacement.
Is your car lockout service damage-free?
Absolutely. Our technicians use specialized, professional tools and techniques to unlock your vehicle without causing any damage to the locks, doors, or windows.
How much fuel do you deliver in an emergency?
We deliver enough gasoline or diesel (typically 5-10 liters) to get you safely to the nearest gas station so you can fill up your tank.
Do you offer 4x4 and off-road recovery?
Yes, this is one of our specialties. Our team is equipped with powerful winching gear and 4×4 recovery vehicles to safely retrieve vehicles stuck in mud, snow, ditches, or on difficult terrain.
General Questions
What areas do you serve?
We proudly serve a large area within the Fraser Valley, including Chilliwack, Abbotsford, Agassiz, Aldergrove, Hope, Mission, Harrison Hot Springs, Yarrow, Cultus Lake, Sardis, and Langley.
What are your hours of operation?
Our towing and roadside assistance services are available 24/7. Our auto repair shop operates during standard business hours, so please call for an appointment.
What payment methods do you accept?
We aim for convenience and accept all major credit cards (Visa, MasterCard, American Express), debit cards, and cash.
How is the cost of a tow determined?
The cost is based on several factors, including a base hook-up fee, the distance of the tow, the type of vehicle, the time of day, and the complexity of the situation (e.g., accident recovery). We always provide a clear, upfront quote.
Are your drivers and technicians certified?
Yes, all of our operators and technicians are fully trained, licensed, insured, and certified. We are committed to the highest standards of professionalism and safety.
Do you work with insurance companies for accident claims?
Yes, we can work directly with your insurance provider for billing related to accident towing and recovery, helping to streamline the claims process for you.
What makes CW Automotive & Towing different?
With over 30 years of experience, we are dedicated to changing the image of the towing industry by providing professional, reliable, and friendly service at affordable rates. We are a local, community-focused business that puts customer safety and satisfaction first.
Can I schedule a tow in advance?
Yes. If you need to move a vehicle that is not an emergency (e.g., transporting a project car), you can schedule a tow with us for a specific date and time.
What should I do while waiting for the tow truck to arrive?
If you are on a road, stay in your vehicle with your seatbelt on and your hazard lights flashing. If you must exit, do so from the side away from traffic and wait in a safe location away from the road.