Information We Collect

We may collect personal information from you in the following ways:

• Information you provide voluntarily:
  When you request a quote, contact us via phone, email, web form, or through social media, we collect information such as your name, email address, phone number, address, vehicle details, location, and details about your towing or roadside assistance request.

• Automatically collected information:
  When you interact with our website, we may collect technical data automatically. This can include your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URL. We may use cookies, web beacons, and similar technologies.

• Location information:
  For services such as roadside assistance or towing, we may collect information about your location in order to provide you with timely service. With your consent, we may also use location-based services.

 How We Use Your Information

We use the information we collect for various business purposes, including:

• To provide, operate, maintain, and improve our services (e.g. dispatching a tow truck, roadside assistance).

• To process your requests and respond to your inquiries, such as quotes, estimates, or service scheduling.

• To send you updates, confirmations, invoices, or other communications related to your service request.

• To maintain the security of our operations and services.

• To comply with legal or regulatory obligations.

• For analytics and business insights (e.g. website usage) so we can improve our website and services.

• With your consent, to send marketing communications or promotions (if applicable).

 Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service providers and partners: Companies who help us with parts of our business (for example, payment processors, vehicle repair shops, towing subcontractors, IT services) under confidentiality agreements.

• Compliance with laws and protection of rights: When required by law, legal process, or governmental request; or to protect our rights, property, safety, or those of our customers.

• Business transfers: In case of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

• With your consent: We may share your information in other circumstances if you give us your authorization.

 Your Choices

You have certain choices regarding your personal information:

• You may refuse or withdraw consent for location tracking or certain communications.

• You can opt-out from receiving marketing emails or messages.

• You may request access to, correction of, or deletion of your personal information we hold (subject to legal or contractual restrictions).

• If cookies or tracking technologies are used, you may modify your browser/device settings to block or delete them (though this may affect the functionality of the website).

 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect technical data, to improve your browsing experience, to understand how you use our site, and for analytics purposes.

You can control cookies through your browser settings. Blocking certain cookies may limit functionality or affect your experience.

 Data Security

We take reasonable measures to protect the personal information we store from misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure servers, access controls, and staff training.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security. In case of a data breach that materially affects your personal information, we will comply with applicable legal requirements (including notification obligations).

 Retention of Personal Information

We retain your personal information only as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting obligations. When no longer required, your information will be deleted, anonymized, or otherwise disposed of securely.

 Third-Party Links & Embedded Content

Our website may contain links to other websites, or embedded content (like maps or social media feeds). Those websites or content may collect data independently. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

 Children

Our services are not directed toward children. We do not knowingly collect or solicit personal information from minors under the age of majority in British Columbia. If you believe we have collected such information, please contact us and we will delete it.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Material changes will be posted on this website, and, where required by law, notified to you.

 How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

CW Towing Truck Chilliwack
Address: 5027 Browne Rd, Chilliwack, BC V2R 4R3
Phone: (604) 823-7411